Privacy Policy

2. Data We Collect

We collect the following categories of personal information:

• Contact information: Name, email address, telephone number — provided when you complete the contact form or enquire by phone or email.
• Case-related information: Details about your pension situation, employment history, and related personal circumstances — shared by you during the course of a consultation or engagement.
• Usage data: Pages visited, time spent on site, referring pages — collected automatically via analytics cookies (if consented to).
• Technical data: IP address, browser type, device information — collected automatically for site operation.

We do not collect sensitive personal data beyond what is strictly necessary for the service requested, and we do not collect payment card details through this website.

3. Legal Basis and Purpose

We process personal information on the following bases under applicable Thai data protection law and, where relevant, international standards:

• Contract performance: To provide the pension legal service you have requested.
• Legitimate interests: To respond to enquiries, improve our website, and manage our practice.
• Consent: To place optional analytics or marketing cookies on your device (which you may withdraw at any time).
• Legal obligation: Where we are required to retain or disclose information by law or professional regulation.

We process case-related information for the sole purpose of providing the service you have engaged us for. We do not use it for any other purpose.

4. How We Use Your Information

• To respond to enquiries made through the contact form, by email, or by telephone.
• To carry out the pension legal service you have engaged us for.
• To communicate updates and progress on your matter.
• To maintain records of our professional work as required by Thai legal and regulatory obligations.
• To improve website function and user experience (using anonymised analytics data where consented).

We do not use your information for unsolicited marketing, and we do not sell your data to third parties.

5. Data Sharing

We do not share your personal information with third parties except in the following limited circumstances:

• With pension offices, government departments, or employer records departments — where necessary to carry out your matter, and only with your knowledge.
• With web analytics providers (e.g. Google Analytics) — where you have consented to analytics cookies, using anonymised data only.
• Where required by Thai law, court order, or professional regulatory authority.

Any third party we share information with is required to handle it appropriately. We do not engage third parties for marketing on our behalf.

6. Data Retention

We retain personal information for the following periods:

• Enquiries that did not proceed to a service: Up to 12 months after the enquiry.
• Client case files: 7 years from the completion of the matter, in line with Thai professional requirements.
• Analytics data: As defined by the analytics provider's retention settings (typically 26 months).

After these periods, data is securely deleted or anonymised.

7. Data Protection Measures

We take reasonable steps to protect the personal information we hold:

• Access to case files is limited to staff directly involved in your matter.
• Digital communications are conducted over encrypted connections where available.
• Physical documents are stored securely within our office premises.
• In the event of a data breach that may affect your rights or freedoms, we will notify you and any relevant authority as required by law.

8. Cookies

Our website uses cookies. Essential cookies are required for the site to function. Optional analytics and preference cookies are only placed with your consent.

For full details, please see our Cookie Policy.

9. Your Rights

Under applicable Thai data protection law (the Personal Data Protection Act B.E. 2562) and general data protection principles, you have the following rights:

• Access: To request a copy of the personal data we hold about you.
• Rectification: To request correction of inaccurate information.
• Erasure: To request deletion of your data where we have no ongoing legal basis to retain it.
• Restriction: To request that we limit how we use your data while a concern is resolved.
• Objection: To object to processing carried out on the basis of legitimate interests.
• Withdrawal of consent: To withdraw consent to optional data uses (such as analytics cookies) at any time.
• Complaint: To lodge a complaint with the Office of the Personal Data Protection Committee (PDPC) in Thailand.

To exercise any of these rights, please contact us at [email protected]. We will respond within 30 days.

10. Third-Party Links

Our website may contain links to external websites. We are not responsible for the privacy practices of those sites. We encourage you to review their policies before providing any personal information to them.

11. Children's Privacy

Our services are not directed at individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe a minor has submitted information to us, please contact us and we will delete it promptly.

12. Changes to This Policy

We may update this policy from time to time. When we do, the "Last Updated" date at the top of this page will be revised. Continued use of our website or services after an update constitutes acceptance of the revised policy. For material changes, we will endeavour to notify existing clients directly.

13. Contact

For any questions or requests relating to this policy or to the personal data we hold about you:

• [email protected]
• +66 75 348 162
• Santi Counsel, 29 Thanon Ratchadamnoen, Mueang, Nakhon Si Thammarat 80000, Thailand